GDPR Compliance

Last updated: June 18, 2026

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we comply with these regulations and your rights as a data subject.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: Processing your data is essential to provide the document preparation services you have requested
• Legitimate interests: We may process data to improve our services and communicate with you about matters relevant to your application
• Legal obligation: We process data when required to comply with legal or regulatory requirements
• Consent: Where we rely on your consent, you have the right to withdraw it at any time

Your Data Protection Rights

Under GDPR, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Object

You have the right to object to our processing of your personal data under certain circumstances.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you under certain conditions.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month of receipt. If your request is complex or we have received numerous requests, we may extend this period by a further two months, in which case we will inform you.

Data Processing Activities

We process personal data for the following purposes:

• Preparing rental application documentation
• Verifying information provided by applicants
• Communicating with clients about their applications
• Coordinating with third parties for reference checks
• Maintaining records for legal and regulatory compliance
• Improving our services and customer experience

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Our standard retention period for client documentation is seven years following completion of services, after which data is securely deleted or anonymized.

International Data Transfers

Your personal data is stored and processed within the United Kingdom. If we need to transfer data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles
• Incident response procedures

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach.

Supervisory Authority

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk

Contact Our Data Protection Officer

For any questions regarding our GDPR compliance or to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 47 Bedford Square, London, WC1B 3DP, United Kingdom